Responsibilities

• Provide exceptional technical support and troubleshoot customer issues across various platforms.
• Assist customers in optimizing their use of ClickHouse products and services.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Document customer interactions and technical solutions in the support ticketing system.
• Engage in proactive outreach to ensure customer satisfaction and retention.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Stay updated with product releases, features, and industry trends to enhance support quality.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role, preferably in a SaaS or cloud environment.
• Strong understanding of database management and data warehousing concepts.
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Ability to work independently and as part of a global team across different time zones.
• Willingness to learn and adapt to new technologies and customer needs.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible working hours and remote work opportunities.
• Professional development and training programs.
• Access to cutting-edge technology and tools.
• A supportive and inclusive company culture that values diversity.
• Opportunities to work with leading global brands and innovative companies.