About the Role:

As a Customer Engineer for the APAC region at Cresta, you will be instrumental in providing our innovative AI solutions to enterprise contact centers throughout Asia-Pacific. Your expertise will help transform customer interactions and drive efficiencies in real-time.

Responsibilities:

• Deliver technical support and guidance to clients, ensuring the successful implementation of our AI solutions.
• Collaborate closely with sales, product, and engineering teams to understand customer requirements and tailor solutions accordingly.
• Assist customers in troubleshooting and resolving technical issues to enhance the overall customer experience.
• Conduct training sessions and workshops for clients to maximize the value of our products.
• Gather and analyze customer feedback to inform product development and enhancements.
• Stay updated on the latest industry trends and technologies to provide insights and recommendations to clients.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in technical support, customer engineering, or a similar role.
• Strong understanding of AI technologies and their application in customer service.
• Excellent problem-solving skills and the ability to work under pressure.
• Outstanding communication and interpersonal skills to effectively engage with clients.
• Willingness to travel within the APAC region as required.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible working hours and remote work options to support work-life balance.
• Opportunities for professional development and continuous learning.
• A collaborative and innovative company culture that encourages creativity.