Responsibilities

• Provide initial and timely responses to all support inquiries across various topics, including billing, pre-sales, optimization, and implementation.
• Triage support cases by directing users to existing solutions, documentation, code examples, or escalating issues to the appropriate technical or business teams.
• Monitor multiple feedback channels, such as GitHub Issues and Discussions, to ensure comprehensive support coverage.
• Identify opportunities for the development or acquisition of internal tools aimed at enhancing support efficiency.
• Reproduce issues, create test cases, and contribute to the continuous improvement of our testing methodologies.
• Collaborate with product engineering and growth teams to provide insights based on user feedback.
• Stay updated on the latest features and changes to Supabase to ensure accurate support.

Requirements

• Proven experience in a technical support role, preferably in a software development or SaaS environment.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills, with a focus on clarity and empathy when interacting with users.
• Familiarity with database management, authentication systems, and cloud services.
• Ability to work independently and as part of a globally distributed team.
• Experience with version control systems, particularly Git, is a plus.
• Passion for helping developers and a commitment to delivering exceptional support.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and the ability to work remotely from anywhere in North America.
• Access to ongoing training and professional development opportunities.
• Collaborative work environment with a focus on innovation and growth.
• Health, dental, and wellness benefits to support your well-being.
• Generous time-off policies to ensure work-life balance.
• Opportunity to work with cutting-edge technology and make a real impact in the developer community.