About the Role

We are seeking a Support Engineering Manager to join our global Support leadership team, focusing on the APAC region. In this role, you will be instrumental in enhancing the efficiency and effectiveness of our support engineers, ensuring they have the resources and guidance they need to excel.

Responsibilities

• Lead and manage the APAC Support Engineering team, providing guidance and support.
• Collaborate with global teams to share insights, standards, and best practices.
• Establish and maintain clear communication channels among team members across different regions (EMEA and AMER).
• Act as a key point of contact during APAC support hours, handling escalations and prioritizing critical issues.
• Analyze support data to identify trends and areas for improvement.
• Foster a customer-centric culture within the team, ensuring exceptional service delivery.
• Champion the importance of support as a vital feedback loop for product development.
• Coordinate training initiatives to enhance team skills and knowledge.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Proven experience in a technical support role, preferably in a management capacity.
• Strong understanding of technology, specifically in database and backend systems.
• Excellent communication and interpersonal skills, with the ability to work effectively across different teams and regions.
• Demonstrated ability to analyze data and translate it into actionable insights.
• Experience in building and fostering a collaborative team environment.
• Strong problem-solving skills and the ability to remain calm under pressure.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work options.
• Comprehensive health and wellness benefits.
• Professional development opportunities and support for continuous learning.
• A vibrant and inclusive company culture that values innovation and teamwork.
• Access to cutting-edge tools and technologies.