Responsibilities

• Lead and manage a team of Customer Solution Architects (CSAs) across the Americas, ensuring the delivery of exceptional technical support and customer satisfaction.
• Recruit, train, and mentor a global team, fostering a culture of continuous improvement and professional development.
• Guide the team in executing pre-sales activities, onboarding processes, and ensuring technical success for high-value customers.
• Collaborate with cross-functional teams to develop and implement best practices, enhancing customer engagement and adoption of Supabase solutions.
• Engage directly with customers to understand their needs and challenges, providing tailored technical guidance and support.
• Monitor team performance and customer outcomes, driving initiatives to enhance service delivery and customer satisfaction.

Requirements

• Bachelor’s degree in Computer Science, Engineering or a related field.
• 5+ years of experience in technical support, solution architecture, or related roles, with at least 2 years in a leadership position.
• Strong understanding of backend technologies, databases, and cloud services.
• Proven ability to lead, motivate, and develop high-performing teams.
• Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders.
• Experience in the software development industry, particularly with Postgres or similar databases, is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work environment with opportunities for remote work.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday policies.
• Professional development opportunities, including training and certifications.
• Collaborative and inclusive work culture focused on innovation and growth.