Responsibilities

• Provide exceptional written support to players through chats, emails, and ticketing systems.
• Assist players with account recovery, game-related inquiries, and other concerns.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance overall customer experience.
• Adapt to changes in processes and tools as needed.
• Stay updated on game features and best practices in online gaming support.

Requirements

• Fluent written and verbal communication skills in both Portuguese and English.
• Strong ability to multitask in a fast-paced environment.
• Excellent customer service skills with a focus on active listening.
• Ability to follow instructions and execute tasks effectively.
• Full-time availability is required.
• A high school diploma is preferred but not mandatory.
• Must reside in Mexico City or the State of Mexico.

Benefits

• Competitive salary of $18,000.00 gross per month (before taxes).
• Comprehensive law benefits as per local regulations.
• Enjoy two days off each week.
• A clear career path with opportunities for advancement.
• After three months of employment, receive medical expense insurance.
• Access to saving funds and grocery tickets valued at $1,200.