About the Role

As a Senior Customer Success Manager (Sr. CSM) at our company, you will play a pivotal role in ensuring customer satisfaction and driving growth across a portfolio of complex accounts. You will act as a strategic advisor, responsible for owning customer outcomes and retention. Your expertise in the Unite Us platform will enable you to build strong relationships with both operational and executive stakeholders.

Responsibilities

• Develop and evolve account strategies that align with customer goals.
• Utilize product expertise, data, and customer insights to drive measurable value.
• Identify and mitigate account and renewal risks, optimizing workflows for customer adoption.
• Translate customer goals and platform performance into actionable success plans.
• Lead strategic customer conversations, including business reviews and renewal planning.
• Coordinate with cross-functional partners to advance customer priorities.
• Influence team effectiveness and strengthen customer outcomes.

Requirements

• Proven experience in customer success or account management, preferably in a technology-driven environment.
• Strong understanding of customer dynamics and a track record of developing successful relationships.
• Excellent communication and interpersonal skills.
• Ability to analyze data and customer insights to inform strategic decision-making.
• Proficient in change management principles and workflows.
• Self-starter with the ability to work independently and as part of a team.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and opportunities for remote work.
• Professional development and training opportunities.
• A collaborative and innovative work culture.
• Paid time off and holidays.