About the Role

As a Service Delivery Manager, you will play a critical role in the success of our Professional Services team, ensuring that customer engagements are executed smoothly and effectively. You will help accelerate progress while minimizing risks associated with project delivery. Your expertise will be instrumental in guiding our clients through the adoption of our industry-leading DataOps platform.

Responsibilities

• Develop and maintain comprehensive project plans to guide customer engagements.
• Coordinate technical resources and manage schedules to meet project timelines.
• Ensure ongoing alignment between customers, delivery teams, and account stakeholders.
• Facilitate communication and collaboration across all involved parties to maintain transparency and engagement.
• Act as the operational lead, overseeing customer engagements from kickoff to successful adoption.
• Monitor project progress and implement adjustments as necessary to keep projects on track.
• Provide status updates and reports to stakeholders, ensuring they are informed throughout the project lifecycle.
• Identify and mitigate potential risks to customer outcomes and project success.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• Proven experience in project management, preferably in a technology or data-centric environment.
• Strong understanding of data operations and analytics, with experience in DataOps being a plus.
• Excellent communication and interpersonal skills, capable of working with diverse teams and stakeholders.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
• Familiarity with project management tools and methodologies.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work hours and remote work options.
• Opportunities for professional development and career advancement.
• Access to cutting-edge tools and technologies in the data industry.
• A collaborative and inclusive work environment that values innovation and creativity.