Responsibilities

• Act as the first point of contact for business customers, providing exceptional service through phone, email, and live chat.
• Take ownership of customer queries, ensuring issues are resolved efficiently and effectively.
• Offer clear, practical solutions that meet the unique needs of small business owners.
• Maintain up-to-date knowledge of products and services to assist customers accurately.
• Collaborate with team members to improve service processes and customer satisfaction.
• Document customer interactions and feedback to enhance service delivery.

Requirements

• Proven experience in a customer service role, preferably within a financial services or related industry.
• Exceptional communication skills, both verbal and written, with a focus on customer engagement.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a passion for delivering outstanding service.
• Willingness to work the midnight shift, from 5:30 PM to 2:00 AM, Monday to Friday.
• Familiarity with customer service software and CRM systems is a plus.

Benefits

• Competitive salary of £28,500 per annum.
• Opportunity to work with a dynamic and growing company focused on empowering small businesses.
• Comprehensive training and development programs to enhance your skills.
• Flexible working environment with the possibility of remote work.
• Access to a suite of financial products and services designed for small business success.
• Join a friendly and supportive team that values collaboration and innovation.