Responsibilities

• Provide exceptional customer support via phone, email, and chat to assist users with inquiries related to healthcare access and affordability.
• Collaborate with cross-functional teams to resolve customer issues efficiently and effectively.
• Educate customers about Paytient’s services and how they can benefit from them.
• Document and track customer interactions in our support ticketing system to ensure seamless follow-ups.
• Identify and escalate complex issues to senior support staff or other departments as necessary.
• Contribute to the development of support materials and FAQs to enhance the customer experience.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge about healthcare services.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• 1-2 years of experience in customer support or a related field, preferably in healthcare.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work independently and as part of a team in a fast-paced, remote environment.
• Familiarity with support ticketing systems and CRM software is an advantage.
• Passion for improving healthcare access and affordability for individuals and families.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work schedule and the ability to work remotely.
• Generous paid time off and paid holidays.
• Opportunities for professional development and career advancement.
• A supportive and inclusive company culture that values teamwork and collaboration.