About the Role

The ideal candidate will possess strong collaborative skills, be highly articulate, and demonstrate exceptional organizational abilities. A solid technical understanding of Veeam products is essential, along with a motivation to maximize customer success and outcomes. In this pivotal role, you will serve as the primary technical owner responsible for driving long-term customer outcomes across the Veeam Data Platform.

Responsibilities

• Lead the onboarding process for new customers, ensuring a smooth transition and adoption of Veeam products.
• Proactively identify and mitigate churn risks through regular customer engagements and assessments.
• Facilitate customer training and provide expert guidance on best practices for product utilization.
• Work closely with customers to optimize their use of the Veeam Data Platform, driving continuous improvement.
• Identify migration needs and upsell opportunities aligned with customer goals and business strategies.
• Collaborate with internal teams to enhance product offerings based on customer feedback.
• Maintain comprehensive documentation of customer interactions and outcomes to inform future strategies.

Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Proven experience in a customer-facing technical support or success role.
• Strong technical knowledge of data management, security, and resilience principles.
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Experience with Veeam products or similar data management solutions is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible working hours and remote work options.
• Opportunities for professional development and career advancement.
• A vibrant company culture focused on teamwork and innovation.
• Access to cutting-edge technology and resources to excel in your role.