Responsibilities

• Act as a trusted advisor to our customers, guiding them through the implementation and optimization of HubSpot solutions.
• Develop personalized strategies to help clients achieve their business goals using our CRM platform.
• Monitor customer accounts to ensure satisfaction and engagement, addressing issues proactively.
• Provide training and resources to empower customers to become proficient in using HubSpot tools.
• Analyze customer feedback and performance metrics to identify areas for improvement and drive customer success initiatives.
• Collaborate with sales and marketing teams to ensure a seamless experience for our customers.
• Maintain up-to-date knowledge of HubSpot’s products and industry trends to offer informed recommendations.

Requirements

• Proven experience in a customer-facing role, preferably in customer success, account management, or sales.
• Strong understanding of CRM systems and their applications in business growth.
• Excellent communication skills with the ability to convey complex concepts in a clear and engaging manner.
• Ability to work independently and manage multiple accounts efficiently.
• Strong analytical skills to assess customer needs and measure success outcomes.
• Experience in the software industry is a plus, but not mandatory.
• Must be located in Australia or New Zealand and available for remote work.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and the opportunity to work remotely.
• Comprehensive health and wellness benefits.
• Generous paid time off policy to promote work-life balance.
• Access to ongoing training and professional development resources.
• Collaborative and inclusive company culture that values diversity.
• Join a mission-driven team that is committed to helping customers grow better.