Responsibilities

• Act as a strategic partner and trusted advisor to customers, understanding their unique needs and challenges.
• Manage the complete post-sales customer lifecycle, ensuring successful implementation, onboarding, and ongoing support.
• Identify and drive strategic expansion opportunities, maximizing the value of ClickUp’s platform for each customer.
• Utilize AI tools and techniques to enhance customer engagements and outcomes.
• Collaborate closely with cross-functional teams to ensure alignment on customer goals and product capabilities.
• Monitor customer satisfaction and proactively address any issues that may arise.
• Prepare and present regular business reviews, showcasing measurable outcomes and value delivered to customers.
• Actively contribute to knowledge sharing and best practices within the team to refine processes and improve service delivery.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum of 5 years of experience in technical account management, customer success, or similar roles.
• Strong understanding of SaaS platforms, specifically ClickUp or similar project management tools.
• Proven experience in relationship management and strategic planning.
• Expertise in leveraging AI tools and technologies to drive customer success.
• Excellent communication and interpersonal skills, with the ability to articulate complex concepts to diverse audiences.
• Proactive mindset with strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Opportunities for professional development and growth within the company.
• Paid time off and holidays to promote work-life balance.
• A supportive and inclusive company culture that encourages innovation and collaboration.