Responsibilities

• Act as a trusted advisor to a portfolio of education customers in Asia, ensuring they derive measurable value from Instructure's products and services.
• Develop and maintain strong relationships with customers, understanding their unique goals and challenges to provide tailored solutions.
• Utilize a consultative approach to help customers navigate their success journey, aligning our offerings with their strategic objectives.
• Proactively identify potential risks and opportunities for growth, ensuring customers are prepared for renewals and expansions.
• Conduct regular check-ins and training sessions to enhance customer engagement and empower users to maximize their use of our products.
• Collaborate with cross-functional teams, including product development and sales, to advocate for customer needs and feedback.
• Monitor and report on customer outcomes, retention metrics, and satisfaction levels to drive continuous improvement.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience in customer success or account management.
• Proven experience in customer relationship management, preferably in the educational technology sector.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse customer groups.
• Analytical mindset with a focus on problem-solving and the ability to identify trends and insights from data.
• Self-motivated and proactive, able to manage multiple priorities and navigate complex customer environments.
• Familiarity with learning management systems or educational platforms is a plus.
• Fluency in English; knowledge of additional languages relevant to the region is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work hours and remote work options to promote work-life balance.
• Comprehensive health insurance and wellness programs.
• Opportunities for professional development and career advancement within the company.
• A supportive and inclusive company culture that values creativity and innovation.
• Access to cutting-edge tools and technologies to enhance your work experience.