Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software and hardware.
• Document support interactions clearly in the ticketing system.
• Collaborate with team members to improve support processes and customer experience.
• Participate in training programs to enhance technical and customer service skills.
• Maintain a positive and professional demeanor while handling customer inquiries.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Strong verbal and written communication skills.
• Basic understanding of computer systems and software applications.
• Ability to learn quickly and adapt to new technologies.
• Customer-focused mindset with a passion for helping others.
• Previous experience in customer service or technical support is a plus.

Benefits

• Competitive salary with opportunities for raises and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays to support work-life balance.
• 401(k) retirement plan with company matching.
• Ongoing training and career development opportunities.
• Supportive work environment that values collaboration and innovation.