Responsibilities

• Establish and nurture relationships with customers to ensure their success throughout the onboarding, implementation, and adoption process of Autodesk Tandem.
• Gain a comprehensive understanding of customer workflows and assist them in adapting these to maximize the advantages of Autodesk Tandem.
• Act as a relentless advocate for customer needs, ensuring that feedback is communicated to the product team to drive continuous improvement.
• Develop and deliver engaging training sessions and materials to promote understanding and usage of Digital Twin technologies.
• Collaborate with cross-functional teams, including sales and marketing, to build awareness and enthusiasm for Autodesk Tandem among customers and partners.
• Monitor customer engagement and success metrics to proactively identify and resolve potential challenges in the adoption process.
• Stay informed about industry trends and advancements in building automation and management systems to provide valuable insights to customers.
• Participate in product development discussions to ensure customer feedback and needs are integrated into future iterations of Autodesk Tandem.

Requirements

• Extensive experience with building automation systems and/or building management systems.
• Strong understanding of the Architecture, Engineering, and Construction (AEC) industry, particularly in relation to Digital Twin technologies.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proven track record of driving customer success and satisfaction.
• Ability to work independently in a fast-paced, startup-like environment while managing multiple priorities.
• A passion for technology and an eagerness to learn about innovative solutions that can transform industries.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to work in a dynamic and innovative environment with a focus on cutting-edge technology.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Flexible working hours and remote work options to promote work-life balance.
• Access to ongoing professional development and training programs.
• Collaborative and inclusive company culture that values diversity and teamwork.
• Employee discounts on Autodesk products and services.