Responsibilities

• Provide strategic leadership for client-facing operations across one or more key health system partnerships.
• Create and nurture strong client relationships to enhance client satisfaction and retention.
• Optimize service delivery processes to uphold the highest standards of excellence.
• Oversee overall service delivery performance and ensure alignment with client and company objectives.
• Collaborate with the client's Service Delivery team and other internal departments to streamline operations.
• Manage relationships with key client stakeholders, maintaining continued communication about revenue cycle performance.
• Design and develop both regular and ad-hoc presentations for client executives, highlighting critical updates.
• Integrate client needs with operational capabilities to ensure satisfaction and service excellence.
• Monitor industry trends and best practices to continuously improve service delivery.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or a related field; Master's degree preferred.
• Proven experience in Revenue Cycle Management, Epic consulting, or related fields.
• Strong leadership skills with the ability to motivate and guide teams towards achieving goals.
• Excellent communication and interpersonal skills for effective client interactions.
• Ability to analyze complex situations and develop innovative solutions.
• Proficient in data analysis and performance metrics to assess service delivery effectiveness.
• Demonstrated track record of enhancing client relationships and driving customer satisfaction.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching contributions.
• Generous paid time off and holiday policies to promote work-life balance.
• Continuous professional development and training opportunities.
• Collaborative and inclusive work environment focused on teamwork and innovation.