Responsibilities

• Provide exceptional inbound customer care primarily through phone and email communications.
• Assist customers in resolving billing issues, troubleshooting errors, and addressing concerns related to streaming services.
• Guide customers to select products and services that align with their entertainment preferences.
• Maintain a positive and empathetic attitude while actively listening to customer inquiries.
• Utilize your knowledge of mobile devices and streaming technologies to offer effective solutions.
• Document customer interactions and feedback accurately for continuous improvement.
• Work collaboratively with team members to achieve customer satisfaction goals.
• Stay updated on the latest content offerings and technical troubleshooting techniques.

Requirements

• Fluency in both Spanish and English is required.
• Proven experience in a customer service role, preferably in a tech or streaming industry.
• Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment, managing your time efficiently.
• Familiarity with mobile devices and streaming services is a plus.
• Must possess a high school diploma or equivalent; further education in a related field is an advantage.

Benefits

• Competitive salary with performance-based incentives.
• Work from the comfort of your home with flexible hours.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Access to a supportive and dynamic team environment.
• Employee discounts on various streaming services and devices.
• Paid time off and holiday pay.