Responsibilities

• Act as the primary point of contact for customer inquiries via live chat.
• Provide exceptional customer service and support by answering questions about our products and services.
• Utilize your product knowledge to assist customers effectively and resolve issues promptly.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Work collaboratively with the team to identify common issues and propose improvements to enhance the customer experience.
• Stay updated on product features and industry trends to provide informed assistance.
• Contribute to a positive team culture and support colleagues as needed.

Requirements

• Proven experience in a customer support role, preferably in an e-commerce environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills with a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with e-commerce platforms and a passion for technology is a plus.
• Availability to work from 3 PM to 12 AM Vietnam Time.
• Team player who thrives in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to grow and advance within a dynamic e-commerce company.
• Flexible working hours with a supportive remote work environment.
• Access to ongoing training and professional development resources.
• Collaborative team culture focused on innovation and customer success.
• Health and wellness programs to support your well-being.