Responsibilities

• Manage the entire post-sales customer lifecycle for a diverse portfolio of small and medium-sized businesses (SMBs).
• Serve as the primary point of contact for customers regarding payroll, Employer of Record (EOR) services, and related inquiries.
• Develop strong relationships with clients to understand their needs, drive product adoption, and ensure satisfaction.
• Proactively address customer concerns and provide solutions to enhance their experience with our services.
• Collaborate with cross-functional teams to improve service delivery and identify opportunities for upselling.
• Monitor customer feedback and performance metrics to identify trends and areas for improvement.
• Conduct regular check-ins and meetings with clients to review their accounts and discuss any changes or updates.
• Stay informed about product updates and industry trends to provide customers with relevant insights and recommendations.

Requirements

• Proven experience in customer success, account management, or a related field, preferably in a technology or SaaS environment.
• Strong understanding of payroll processes and EOR services is highly desirable.
• Excellent communication skills, both verbal and written, with the ability to engage and influence stakeholders effectively.
• Demonstrated problem-solving skills and the ability to think critically under pressure.
• Self-motivated with a passion for delivering exceptional customer experiences.
• Ability to work independently in a fully remote environment, demonstrating strong time management skills.
• Familiarity with CRM tools and customer success software.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and a fully remote work environment.
• Opportunity to work in a diverse and inclusive team from around the world.
• Professional development opportunities including training and workshops.
• Access to wellness programs and resources to support your mental and physical health.
• Generous vacation policy to encourage work-life balance.