Responsibilities

• Analyze and optimize digital channels, focusing on FAQ and Email automation.
• Develop actionable insights and plans to enhance overall customer experience.
• Collaborate with related teams to understand their processes and align with business rules.
• Monitor and report on performance metrics to identify areas for improvement.
• Utilize critical analytical skills to make data-driven decisions.
• Assist in the development and implementation of customer journey strategies.
• Engage with customers to gather feedback and improve service offerings.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• Proven experience in customer journey mapping or similar roles.
• Strong analytical skills with a focus on data interpretation.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with digital marketing tools and customer relationship management (CRM) systems.
• Passion for workplace wellness and improving customer experiences.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible work hours and the option to work remotely.
• Opportunities for professional development and growth.
• Supportive and inclusive company culture.
• Access to wellness programs and resources.