Responsibilities

• Provide exemplary customer service to patients, ensuring a high level of confidentiality and professionalism.
• Manage incoming patient calls and respond to voicemails in a timely, courteous manner.
• De-escalate situations involving dissatisfied customers by offering thoughtful assistance and support.
• Assist billing staff with basic office duties, including pulling notes, Explanation of Benefits (EOBs), and payments.
• Maintain accurate records of patient interactions and transactions.
• Collaborate with team members to streamline billing processes and improve service delivery.
• Stay updated on best practices and industry standards related to billing and reimbursement.
• Utilize customer relationship management (CRM) software to track and manage patient inquiries.

Requirements

• High school diploma or equivalent; associate degree or higher preferred.
• Previous experience in customer service, preferably in a healthcare or billing environment.
• Strong communication skills, both verbal and written.
• Ability to handle difficult situations with patience and professionalism.
• Familiarity with billing procedures and insurance terminology is a plus.
• Proficient in using computer systems and CRM software.
• Detail-oriented with strong organizational skills.
• Must be based in the state of Illinois for remote work eligibility.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance packages.
• Flexible work-from-home options.
• Ongoing professional development and training opportunities.
• Supportive work environment with a focus on employee well-being.
• Paid time off and holiday leave.
• Access to mental health resources and wellness programs.