Responsibilities

• Establish and nurture strategic relationships with senior executives across global organizations.
• Drive the adoption of AI-powered customer experience solutions to align technology with measurable business outcomes.
• Collaborate with clients to design and orchestrate effective customer journeys using Genesys Cloud.
• Analyze and interpret customer data to identify trends and opportunities for enhancing service delivery.
• Provide expert guidance on best practices for AI integration and customer engagement strategies.
• Facilitate training and support to ensure successful implementation and utilization of the platform.
• Monitor and report on key performance indicators and customer satisfaction metrics.
• Act as a trusted advisor, helping clients to achieve their goals in revenue growth, cost efficiency, and customer loyalty.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• 5+ years of experience in customer success, account management, or a similar role within the technology sector.
• Proven ability to manage and influence senior-level relationships effectively.
• Strong understanding of customer experience principles and AI technologies.
• Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with a knack for building rapport.
• Comfortable working in a fast-paced environment and adaptable to changing priorities.
• Experience in managing projects and coordinating cross-functional teams.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work schedule and remote work options.
• Generous paid time off and holidays.
• Professional development opportunities and continuous learning.
• Inclusive and diverse company culture focused on employee well-being.
• Access to cutting-edge technologies and innovative projects.