Responsibilities

• Develop and maintain strong relationships with clients to ensure their success and satisfaction.
• Act as the main point of contact for clients, addressing inquiries and providing support as needed.
• Collaborate with internal teams to deliver tailored solutions that meet client needs.
• Analyze client performance metrics to provide insights and recommendations for improvement.
• Conduct regular check-ins and business reviews to assess client satisfaction and identify growth opportunities.
• Assist in the onboarding process for new clients, ensuring a smooth transition and setup.
• Stay informed about industry trends and the programmatic adtech ecosystem to offer informed advice to clients.
• Gather client feedback and work with product and engineering teams to implement enhancements.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in customer success, account management, or a similar role.
• Strong understanding of digital marketing and programmatic advertising.
• Excellent communication and interpersonal skills, with a knack for building rapport with clients.
• Ability to translate complex technical concepts into clear, actionable strategies.
• Proficiency in analytics tools and CRM software.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Flexible work hours and the option for remote work.
• Professional development opportunities and training.
• Supportive and inclusive company culture that values transparency and integrity.
• Access to company-sponsored events and wellness programs.