Responsibilities

• Develop and maintain strong relationships with clients, ensuring their success and satisfaction with our products.
• Act as the primary point of contact for customers, providing expert guidance on the use of our Connect API and optimization tools.
• Collaborate with cross-functional teams including engineering, product, and sales to address customer needs and enhance product offerings.
• Monitor customer engagement and usage metrics to identify areas for improvement and drive proactive outreach.
• Lead onboarding processes for new clients, ensuring they understand how to utilize our software effectively.
• Gather customer feedback to inform product development and service enhancements.
• Conduct training sessions and workshops to educate clients on best practices and maximize the value of our solutions.
• Support clients in the integration of connected devices, assisting with troubleshooting and technical inquiries.

Requirements

• Proven experience in customer success, account management, or related fields, preferably in the technology or energy sector.
• Strong understanding of energy systems and software solutions is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proficiency in analyzing data and metrics to drive decisions and improve customer experience.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong problem-solving skills and a customer-centric approach.
• Bachelor's degree in a relevant field is preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours with a focus on work-life balance.
• Opportunity to be part of a pioneering company in the energy transition space.
• Access to continuous learning and professional development opportunities.
• Collaborative and inclusive company culture that values innovation.
• Remote work options available depending on location.
• Health and wellness benefits to support your overall well-being.