Responsibilities

• Act as a Sigma champion and product expert, providing customers with advice and expertise.
• Advise customers on technical best practices, including Sigma best practices and patterns.
• Guide customers in performance tuning and optimization of their solutions.
• Ensure security measures are in place, including Single Sign-On (SSO), team organization, and row-level security.
• Assist with embedded and API access for customers.
• Support the integration of related data products, such as cloud data warehouses, ETL processes, and catalog tools.
• Capture and relay product feedback from customers to the product team to help shape the product roadmap.
• Identify new use cases to expand customer accounts and highlight areas where Sigma can deliver additional value, ensuring customer renewals.
• Cultivate and nurture customer references to support the marketing team’s efforts.
• Design and develop software solutions for Business Intelligence and analytics products while providing technical guidance.

Requirements

• Proven experience in customer success or a related technical field.
• Strong understanding of Business Intelligence tools and analytics solutions.
• Exceptional communication and interpersonal skills to engage effectively with customers and team members.
• Ability to develop and deliver technical presentations and training to customers.
• Experience with performance tuning and best practices in technical environments.
• Familiarity with security protocols and practices related to data access and management.
• Experience working with API integrations and related data products.
• Ability to analyze customer needs and develop tailored solutions to meet those needs.
• Strong problem-solving skills and the ability to work collaboratively across teams.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Flexible work schedule and remote working options.
• Professional development opportunities and training programs.
• Collaborative work environment with a focus on innovation.
• Generous paid time off and holiday policies.
• Access to the latest technology and tools to support your work.