Responsibilities

• Act as the primary point of contact for customers, guiding them through the onboarding process and addressing any questions or concerns.
• Build strong relationships with students and their families to understand their needs and personalize their learning experience.
• Deliver exceptional customer support via various communication channels, ensuring timely resolution of issues.
• Monitor customer engagement and progress, providing proactive assistance to enhance their educational journey.
• Collaborate with cross-functional teams to improve service offerings based on customer feedback and insights.
• Develop and implement best practices and strategies to enhance customer satisfaction and retention.
• Stay updated on product offerings and educational trends to provide informed support.
• Utilize CRM tools to track interactions and maintain accurate customer records.

Requirements

• Fluent in Mandarin, both spoken and written, is required.
• Proven experience in customer service or customer success roles, preferably in an education or technology environment.
• Exceptional communication and interpersonal skills, with a passion for helping others.
• Strong problem-solving abilities and the capability to manage complex situations effectively.
• Ability to work independently, demonstrating initiative and a proactive mindset.
• Familiarity with CRM software and customer support tools.
• Detail-oriented with excellent organizational skills.

Benefits

• Competitive hourly pay range of $20-$25, commensurate with experience.
• Flexible remote work environment, allowing for a healthy work-life balance.
• Opportunity to contribute to a meaningful mission in education and technology.
• Professional development opportunities and access to educational resources.
• Collaborative and supportive team culture focused on innovation.