Responsibilities

• Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts.
• Address a variety of customer inquiries effectively, providing clear and accurate information.
• Analyze payment history and notes to communicate relevant statuses to customers.
• Review customer contracts, including voluntary surrender and breakdowns of principal and interest payments.
• Guide customers through the processes related to open and closed accounts.
• Maintain a comprehensive understanding of our services and platforms to assist customers proficiently.
• Document interactions and ensure timely follow-ups on customer issues.
• Work collaboratively with team members to meet departmental goals and enhance customer satisfaction.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in customer service or a related role.
• Strong analytical skills with a focus on problem-solving.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as part of a team.
• Proficiency in using customer service software and Microsoft Office Suite.
• Flexibility to work within our operational hours: Monday-Friday, 7AM-7PM CST.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement within a global organization.
• Work in a dynamic and inclusive environment with a focus on employee well-being.
• Access to professional development and training programs.
• Flexible work schedule with no weekend shifts.
• Participation in various employee engagement initiatives.