Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring timely and effective resolution of issues related to various support services.
• Maintain a comprehensive understanding of the specific region, product lines, and their configurations to provide appropriate technical and business support.
• Coordinate with internal teams to facilitate customer support and service delivery, ensuring alignment with operational policies and objectives.
• Manage maintenance activities, including preventive and remedial services, to ensure the longevity and efficiency of customer products.
• Monitor service quality and timeliness, implementing improvements as necessary to enhance customer satisfaction and operational performance.
• Utilize strong operational judgment to navigate challenges and achieve desired outcomes in service delivery.

Requirements

• Bachelor's degree in Business, Engineering, or a related field.
• Proven experience in customer service management or a similar role, ideally within a technical or engineering environment.
• Strong understanding of service delivery and maintenance operations.
• Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients.
• Demonstrated ability to work autonomously while also collaborating within a team-oriented environment.
• Proficient in utilizing CRM software and other customer support tools.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and advancement.
• Flexible work environment with options for remote work.
• Employee training programs and continuing education support.
• Dynamic and inclusive company culture that values innovation and teamwork.