Job Description

Are you passionate about improving the customer experience? We are seeking a dedicated Customer Service Manager to lead our remote team in Greece. In this pivotal role, you will be responsible for enhancing customer satisfaction while coordinating across teams and countries. Your expertise will help shape our processes as we expand our services internationally.

Responsibilities

• Oversee the customer service team, ensuring high standards of service and satisfaction.
• Implement strategies to improve customer interaction and address feedback effectively.
• Collaborate with various departments to streamline operations and enhance service delivery.
• Analyze customer service metrics to identify trends and areas for improvement.
• Conduct training and development programs for team members to enhance their skills.
• Develop and maintain relationships with stakeholders to ensure alignment on customer service objectives.
• Act as a point of contact for escalated customer issues, providing solutions in a timely manner.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience in customer service management, preferably in a remote setting.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• Proficient in CRM software and customer service tools.
• Ability to analyze data and make informed decisions to improve service.
• Familiarity with SaaS and technology-driven environments is a plus.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours with a remote-first approach.
• Opportunity to work with a diverse and talented international team.
• Career growth and development opportunities in a rapidly expanding company.
• Access to innovative tools and technologies to streamline your work.
• Work-life balance with no commute and a supportive company culture.