Responsibilities

• Provide exceptional technical support via phone, chat, and email.
• Resolve support inquiries of varying complexities, offering 'how-to' guidance and product assistance.
• Gather necessary technical information to facilitate the resolution of complex cases.
• Ensure customer satisfaction with every interaction.
• Maintain a thorough understanding of our client’s products and services.
• Handle sensitive customer information with the utmost security.
• Troubleshoot common issues and assist customers in navigating solutions.
• Collaborate with team members to share knowledge and improve service quality.

Requirements

• Fluency in both English and Polish, with excellent verbal and written communication skills.
• Previous experience in a customer support or technical support role is preferred.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using customer support software and tools.
• A proactive approach to learning and adapting to new technologies.
• Ability to work independently and as part of a multicultural team.
• Familiarity with tech products and services is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and the ability to work remotely.
• Comprehensive training and opportunities for career advancement.
• A supportive and inclusive company culture that prioritizes employee well-being.
• Access to a variety of professional development resources.
• Health insurance and other employee benefits.
• Join a dynamic team committed to excellence in customer service.

As a Bilingual Customer Support Consultant, you will have the opportunity to thrive in a multicultural and multilingual environment, mastering new skills while helping customers around the globe. If you are excited about joining a leading provider of Support-as-a-Service, we encourage you to apply!