Responsibilities

• Engage with internal and external customers through phone and digital channels to collect essential information for processing submitted test samples.
• Gather comprehensive patient contact details, health records, physician information, clinic data, billing details, and medical insurance information.
• Communicate the status of tests, resend test results, and manage scheduling requests for mobile phlebotomy services.
• Triage technical issues and clinical inquiries to the Genetic Counseling team effectively.
• Manage account requests for the Sales team, ensuring quick and accurate setup of accounts, kit and supply orders, medical order processing, and order tracking.
• Address customer inquiries and resolve escalations related to missing information or other concerns.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in customer service or support roles is preferred, particularly in a fast-paced environment.
• Strong communication skills, both verbal and written, to interact effectively with diverse audiences.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Proficient in using computer systems and various digital communication platforms.
• Problem-solving skills with a focus on customer satisfaction.
• Must be able to work on a temporary basis with flexible hours to meet business needs.

Benefits

• Opportunity to gain experience in a dynamic and growing company.
• Collaborative work environment with supportive leadership.
• Potential for growth within the organization, depending on performance.
• Flexible scheduling options to accommodate personal commitments.
• Competitive compensation for the duration of the temporary assignment.
• Access to training resources and professional development opportunities.