Responsibilities

• Handle incoming travel requests from customers via phone, email, and other communication channels.
• Provide expert travel consultation to business clients, including accurate travel details and related product recommendations.
• Work independently on assigned requests and take initiative to assist clients effectively.
• Act as the primary point of contact for customers, ensuring high-quality service delivery.
• Assist team members by responding to inquiries and providing guidance on policies and procedures.
• Participate in project teams focused on operational improvements and enhancements.
• Coach and mentor junior travel consultants in the absence of the team lead.

Requirements

• Fluent in both English and Spanish, with excellent verbal and written communication skills.
• Proven experience in the travel industry, with strong knowledge of travel systems and processes.
• Ability to handle multiple requests simultaneously while maintaining attention to detail.
• Strong problem-solving skills and a customer-centric approach.
• Experience working in a remote environment and collaborating effectively with a global team.
• Flexibility to adapt to changing priorities and work under pressure.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible work arrangements with a fully remote setup.
• A supportive and inclusive company culture that values collaboration and innovation.
• Access to travel industry resources and tools to enhance your expertise.