Responsibilities

• Manage a portfolio of client accounts in the MENA region, ensuring long-term retention and satisfaction.
• Develop strong relationships with key stakeholders to understand their business goals and objectives.
• Collaborate with the Account Manager and Onboarding team to facilitate seamless customer transitions and engagement.
• Monitor customer health metrics and proactively address any issues that may impact account retention.
• Deliver ongoing training and support to clients, ensuring they derive maximum value from our services.
• Identify opportunities for upselling and cross-selling solutions that benefit both the customer and the business.
• Gather customer feedback to inform product development and enhance the overall customer experience.

Requirements

• Bachelor's degree or equivalent experience in a related field.
• Fluent in Arabic and English, with excellent verbal and written communication skills.
• Proven experience in customer success, account management, or a similar role.
• Strong problem-solving skills and the ability to navigate complex customer situations.
• Ability to work independently and collaboratively within a team environment.
• Familiarity with CRM software and customer success tools is a plus.
• Passion for delivering exceptional customer experiences and driving results.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance packages.
• Generous paid time off and holidays to support work-life balance.
• Opportunities for professional development and career advancement.
• Flexible working arrangements to accommodate your lifestyle.
• A collaborative and innovative company culture that values input from all employees.