Responsibilities

• Assist customers with inquiries related to their accounts and transactions.
• Provide accurate information regarding services, products, and payment solutions.
• Resolve customer issues in a timely and effective manner.
• Collaborate with team members to enhance the customer experience.
• Maintain up-to-date knowledge of company policies and procedures.
• Document customer interactions and maintain records in the system.
• Support the development of new service offerings based on customer feedback.

Requirements

• Bachelor’s degree or equivalent experience in customer service or related field.
• Fluency in both Polish and English is mandatory.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficient in using customer service software and Microsoft Office Suite.
• Problem-solving skills and a customer-oriented mindset.
• Flexibility to adapt to changing customer needs and business demands.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Work-life balance with flexible working hours.
• Engaging work environment that fosters teamwork and innovation.
• Access to cutting-edge technology and payment solutions.
• Supportive leadership committed to employee success.