Responsibilities

As a Customer Service Representative at our innovative online marketplace, you will play a vital role in delivering exceptional support to both buyers and sellers. Your primary responsibilities include:

• Managing customer inquiries and providing timely, accurate solutions in both German and English.
• Handling complex challenges and resolving disputes to ensure customer satisfaction and retention.
• Engaging with a diverse customer base, understanding their unique needs related to buying and selling extraordinary objects.
• Collaborating with internal teams such as experts and operations to maintain a seamless customer experience.
• Documenting interactions and feedback to continuously improve service quality.
• Adapting to changes in a fast-paced environment and contributing to process enhancements.

Requirements

• Fluency in German and English, both written and spoken, is essential.
• Proven experience in customer service or client-facing roles, preferably within e-commerce or marketplace environments.
• Strong problem-solving skills with the ability to handle complex customer issues and disputes professionally.
• Excellent communication and interpersonal skills to engage effectively with a wide range of customers.
• Flexibility to work on an interim fixed-term contract of 7 months, starting September 2026, with potential extension based on performance.
• Ability to take ownership, be open to feedback, and demonstrate passion for customer satisfaction and company mission.

Benefits

• Opportunity to work with a unique and dynamic marketplace featuring extraordinary objects from around the world.
• Experience a collaborative and diverse work culture that values innovation and customer focus.
• Competitive compensation package tailored to interim contract roles.
• Chance to contribute meaningfully to a fast-growing, sustainable scale-up with clear core values.
• Professional development opportunities through interaction with experts and exposure to international markets.
• Flexible working environment based in Portugal, supporting work-life balance.