Responsibilities

• Develop strong relationships with customers in the LATAM region to understand their needs and ensure satisfaction with our products.
• Guide customers through the implementation process, providing technical support and ensuring successful deployment of our solutions.
• Act as the primary point of contact for customer inquiries and issues, resolving them promptly and efficiently.
• Collaborate with cross-functional teams, including sales, product development, and support, to enhance customer experience and address any challenges.
• Conduct training sessions and workshops to educate customers on product features and best practices.
• Gather customer feedback and insights to contribute to product improvements and feature development.
• Monitor customer usage of our platform and proactively identify opportunities for upselling and cross-selling.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in a customer success, engineering, or technical support role, preferably in a SaaS environment.
• Fluency in Spanish and Portuguese, with excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• Experience with DevSecOps or related technologies is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM tools and customer success platforms.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible work hours and remote work options.
• Opportunities for professional development and career advancement.
• A collaborative, inclusive, and innovative work environment.
• Access to cutting-edge technology and resources to enhance your skills.
• Join a company that values diversity and inclusion, and supports employee growth.