Responsibilities

• Manage a portfolio of accounts in the MENA region, ensuring long-term health and retention.
• Act as the primary point of contact for clients, building strong relationships to promote loyalty and satisfaction.
• Collaborate with the Account Manager and Onboarding teams to tailor solutions that meet clients' specific needs.
• Drive customer success by ensuring clients achieve defined business outcomes and derive real value from our services.
• Monitor account health and implement strategies to enhance client engagement and retention rates.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify areas for improvement.
• Provide insights and feedback to internal teams to help enhance product offerings based on client needs.
• Stay informed about industry trends and developments to effectively advise clients on best practices.

Requirements

• Fluency in Arabic and English is mandatory.
• Proven experience in customer success, account management, or a related field.
• Strong interpersonal skills with the ability to build rapport and trust with clients.
• Excellent communication and presentation skills.
• Ability to work independently and proactively identify opportunities for client engagement.
• Strong analytical skills to assess account health and develop strategies for improvement.
• A passion for helping clients succeed and a commitment to delivering exceptional service.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible working arrangements to promote work-life balance.
• Professional development opportunities to enhance your skills and career growth.
• Collaborative and inclusive company culture that values your input.