Responsibilities

• Install and maintain cutting-edge smart home technology in customer residences.
• Proactively identify customer needs and recommend upgraded solutions to enhance their smart home experience.
• Provide exceptional customer service by ensuring all installations and services are completed to the highest standard.
• Educate customers on the features and benefits of their new smart home products.
• Collaborate with the sales team to achieve performance goals and drive customer satisfaction.
• Document and report all service activities and customer interactions accurately.
• Stay updated on the latest smart home technology trends and product offerings.

Requirements

• High school diploma or equivalent; technical training or certifications are a plus.
• Proven experience in a technical support or field service role, with a strong emphasis on customer interaction.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Self-motivated with a strong desire to succeed and grow within the company.
• Valid driver’s license and reliable transportation to travel to customer locations.

Benefits

• Competitive hourly base pay, complemented by uncapped commission and performance incentives.
• Comprehensive paid training to ensure you are equipped with the skills needed for success.
• Opportunities for career advancement within a rapidly growing industry.
• Health, dental, and vision insurance to support your well-being.
• 401(k) retirement plan with company matching to help you save for the future.
• Employee discounts on smart home products and services.