Job Summary

Join our dynamic team as a Clinical Customer Success Manager in the MIM Software division of GE Healthcare. We are committed to delivering vendor-neutral imaging software that enhances clinical workflows and provides patients with personalized care. You will play a crucial role in maintaining and expanding our customer relationships, ensuring our clients can effectively utilize our solutions in their clinical settings.

Responsibilities

• Develop and maintain strong relationships with current Radiation Oncology customers, understanding their unique needs and challenges.
• Conduct regular meetings with clients to assess their satisfaction and discuss opportunities for product utilization improvement.
• Collaborate with internal teams to address customer concerns and provide tailored solutions that enhance their clinical workflows.
• Execute strategic account plans that align with company goals and client expectations.
• Provide ongoing training and support to ensure customers are maximizing the use of our software products.
• Monitor and report on customer feedback and usage metrics to drive continuous improvement.
• Stay informed about industry trends and product developments to advise customers accordingly.

Requirements

• Bachelor’s degree in a relevant field; a background in healthcare or imaging is preferred.
• Proven track record in customer success, account management, or a similar role within the healthcare sector.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customer groups.
• Ability to work independently and manage multiple accounts effectively.
• Willingness to travel as needed to meet client demands, including potential non-standard hours.
• Proficient in using Customer Relationship Management (CRM) tools and other software relevant to the role.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance, including dental and vision coverage.
• Retirement savings plan with employer matching.
• Opportunities for professional development and advancement within the company.
• Flexible working hours to support work-life balance.
• Collaborative and innovative work environment focused on improving patient outcomes.