Job Responsibilities

• Install and verify user-requested software applications, managing associated build environments, advanced libraries, software containers, and related data needed to execute applications.
• Assess, install, and verify software using various source code build and management systems on high-performance computing platforms.
• Coordinate with System Administrators, Tier 3 specialists, or vendors to resolve compatibility issues and structural changes required for software packages.
• Assist users in compiling, debugging, and running custom-developed codes across various systems with different node configurations.
• Identify and manage existing software within the portfolio to optimize resources and enhance user experience.
• Provide expert guidance and support to Department of Defense scientists to ensure reliable access to supercomputing resources.
• Maintain comprehensive documentation of processes, troubleshooting steps, and solutions provided to users.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, specifically in a high-performance computing environment.
• Strong understanding of software installation, management, and troubleshooting on HPC systems.
• Experience with source code build and management systems.
• Ability to work collaboratively with teams and communicate effectively with technical and non-technical users.
• U.S. citizenship and the ability to obtain a Department of Defense Secret Clearance.
• Excellent problem-solving skills and attention to detail.

Benefits

• Fully remote work environment, allowing for flexibility and work-life balance.
• Competitive salary and comprehensive health benefits, including medical, dental, and vision.
• Opportunities for professional development and continuous learning.
• Supportive team culture with a focus on collaboration and innovation.
• Retirement savings plan with company match to assist in your financial future.
• Generous paid time off policy to ensure you have time to recharge.