Responsibilities

• Provide advanced Tier 3 technical support, rapidly identifying and resolving complex technical issues.
• Collaborate with Tier 1 and Tier 2 support teams to ensure seamless issue escalation and resolution.
• Work closely with DevOps and backend development teams to address technical challenges related to Java, Spring Boot microservices, APIs, and blockchain technologies.
• Engage in proactive troubleshooting and customer issue resolution to enhance user experience.
• Document technical processes, solutions, and best practices for internal knowledge sharing.
• Participate in ongoing training and development to stay current on industry trends and emerging technologies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, particularly within the blockchain or cryptocurrency sectors.
• Strong expertise in backend development, including proficiency in Java and Spring Boot.
• Experience with APIs and microservices architectures.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
• Ability to work independently as well as collaboratively in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and career advancement.
• Flexible working hours and remote work options.
• Access to cutting-edge technology and tools in a thriving industry.
• Engaging company culture that promotes innovation and teamwork.
• Opportunity to be part of a global leader in the blockchain and cryptocurrency market.