Responsibilities

• Provide exceptional customer support via ticketing systems and live chat in both Slovak and English.
• Respond promptly and effectively to customer inquiries, complaints, and requests for information.
• Assist in the identification approval process for users on our cryptocurrency exchange platform.
• Diagnose and resolve customer issues while ensuring a high level of customer satisfaction.
• Advocate for customer needs and communicate feedback to relevant departments for product improvement.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
• Maintain records of customer interactions and transactions for reference and follow-up.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Fluency in Slovak and English, both written and spoken, is essential.
• Proven experience in customer service, preferably in the financial or technology sector.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Excellent communication skills with a focus on empathy and understanding.
• Proficiency in using customer support software and ticketing systems.
• A strong desire to learn about cryptocurrency and blockchain technology.
• Ability to work flexible hours, including weekends and holidays as needed.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work in a dynamic, fast-paced environment within the cryptocurrency industry.
• Access to ongoing training and professional development opportunities.
• Flexible working hours and the possibility of remote work.
• A supportive and inclusive company culture that values teamwork and collaboration.
• Employee wellness programs and initiatives to promote a healthy work-life balance.