Responsibilities

• Oversee the planning, design, delivery, and promotion of the customer service (CS) bot management platform, which includes the knowledge base, chat flow, ticket center, and more.
• Utilize big data and artificial intelligence to enhance the efficiency of customer service operations, focusing on corpus training, standard operating procedure (SOP) design, assistant replies, and case summaries.
• Collaborate effectively with cross-functional teams, including engineering, UI/UX design, and the customer service operations team, to achieve product objectives.
• Regularly review customer service bot key performance indicators (KPIs) and user cases, extracting valuable insights to inform product improvements.

Requirements

• Bachelor’s degree in Computer Science, Product Management, or a related field.
• Proven experience in product management, particularly in AI technologies or chatbot development.
• Strong understanding of customer service operations and the ability to work with data analytics.
• Exceptional communication and collaboration skills, with a demonstrated ability to work with cross-functional teams.
• Familiarity with blockchain technology and cryptocurrency markets is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and remote work options.
• Opportunities for professional development and career advancement.
• Access to cutting-edge technology and tools.
• Join a dynamic and inclusive work environment that values innovation and creativity.