About the Role

The Legal Tech Customer Success Manager is a vital individual contributor role focused on enhancing customer value and driving the adoption of innovative legal technologies. This position requires a consultative mindset and a deep understanding of complex legal workflows. As a strategic partner, you will engage with large law firm clients to transform their operations and enhance their productivity through our advanced AI solutions.

Responsibilities

• Develop and maintain strong relationships with key stakeholders in large law firms.
• Drive the adoption and integration of LexisNexis’ legal technology solutions within client workflows.
• Identify opportunities for workflow transformation and provide tailored solutions to meet client needs.
• Monitor customer usage and satisfaction, implementing strategies to enhance engagement and retention.
• Conduct training sessions and workshops for clients to maximize the value derived from our products.
• Collaborate with internal teams to communicate customer feedback and influence product development.
• Stay informed about industry trends, legal technologies, and competitive landscape to provide insights to clients.

Requirements

• Juris Doctor (JD) degree is mandatory.
• Proven experience in customer success or account management, preferably in the legal sector.
• Strong understanding of legal workflows, technology adoption, and stakeholder dynamics.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data and derive actionable insights to improve customer outcomes.
• Self-motivated with a proactive approach to problem-solving and customer engagement.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• Flexible working arrangements to promote work-life balance.
• Collaborative and inclusive company culture.
• Access to cutting-edge legal technology and resources.