Responsibilities

• Respond to Tier 1 customer inquiries via phone and email, ensuring timely and accurate support.
• Provide assistance to insurance issuers, agents, web brokers, and state agencies regarding application access and account management.
• Handle password resets and unlock accounts as needed to maintain customer access.
• Collaborate with team members to resolve complex inquiries and escalate issues when necessary.
• Maintain detailed records of customer interactions and follow up on outstanding issues.
• Adapt to varying workloads, particularly during peak periods in September and October.
• Ensure compliance with organizational policies and maintain high standards of customer service.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Minimum of 1 year experience in a customer service role, preferably in a call center or service desk environment.
• Excellent verbal and written communication skills; ability to articulate information clearly to customers.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including shifts between 8 AM and 8 PM, Monday through Friday.
• Proficient in using computer systems and applications; experience with customer relationship management (CRM) software is advantageous.
• Ability to work well in a team environment and contribute positively to team dynamics.

Benefits

• Competitive hourly wage of $17.86.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid time off and holiday pay to promote work-life balance.
• Opportunities for professional development and career advancement.
• Supportive work environment with a focus on teamwork and community contributions.
• Flexible scheduling options to accommodate personal commitments.