Responsibilities

• Develop and implement strategies for FAQ and Email automation channels to enhance user experience.
• Conduct thorough analysis to provide actionable insights and performance improvement plans.
• Collaborate with cross-functional teams to align strategies with business objectives.
• Monitor and evaluate the effectiveness of digital channels, making recommendations for improvements.
• Stay updated on industry trends and best practices to ensure innovative approaches in digital communication.
• Prepare and present reports on channel performance and recommended actions to stakeholders.
• Assist in training and guiding team members on digital channel management and analytics tools.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in digital marketing, with a focus on automation and analytics.
• Strong analytical skills with the ability to interpret complex data and draw actionable insights.
• Excellent communication skills, both written and verbal.
• Proficiency in digital marketing tools and platforms, including CRM systems and analytics software.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible work arrangements to promote work-life balance.
• Opportunities for professional development and career advancement.
• Access to wellness programs and resources tailored for employees.
• Inclusive and diverse workplace culture that values every team member's input.