Job Description

The Head of U.S. Renewals will oversee the strategy, execution, and performance of all renewal activities across the United States within our global renewals organization. This leadership position is crucial for ensuring high customer retention, driving revenue continuity, and maximizing lifetime value. The role involves leading a team of renewal specialists, fostering cross-functional collaboration, and optimizing renewal processes to meet our organizational goals.

Responsibilities

• Strategic Leadership: Define and execute the U.S. renewals strategy aligned with global objectives and company revenue goals.
• Drive continuous improvement initiatives to increase renewal rates, reduce churn, and expand customer lifetime value.
• Analyze market trends, customer behaviors, and renewal performance data to inform strategic decisions.
• Foster collaboration with other departments to enhance the renewal process and customer experience.

Team Leadership & Development

• Lead, mentor, and develop a high-performing team of renewal managers and specialists.
• Implement training and development programs to enhance team skills and capabilities.
• Set performance metrics and conduct regular evaluations to ensure team accountability and success.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; Master’s degree preferred.
• Minimum of 7 years of experience in renewals, sales, or account management.
• Proven leadership experience managing teams and driving performance.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Exceptional communication and interpersonal skills.
• Experience working in a fast-paced, dynamic environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Opportunities for professional development and career advancement.
• Flexible work arrangements to support work-life balance.
• Generous paid time off and holiday policies.