Senior Program Manager for Customer Support Operations Readiness

Are you passionate about driving operational excellence in a dynamic customer support environment? We are seeking a Senior Program Manager for Customer Support Operations Readiness to join our team. In this role, you will be instrumental in enhancing our operational systems and ensuring our customer support teams are aligned, prepared, and informed amidst constant change.

Responsibilities

• Lead the operational readiness initiatives for customer support, ensuring smooth execution of launches, tooling updates, and workflow changes.
• Collaborate with cross-functional teams including Support, Product, Risk, Engineering, and Enablement to integrate operational initiatives seamlessly.
• Develop and refine operational rhythms to enhance coordination among teams, focusing on readiness planning, dependency management, and communication strategies.
• Drive continuous improvement by analyzing performance metrics and implementing best practices to optimize customer support operations.
• Facilitate post-launch reviews and provide actionable insights to enhance future operational initiatives.
• Stay abreast of industry trends and emerging practices in customer support to inform strategic decision-making.

Requirements

• Bachelor’s degree in Business Administration, Project Management, or a related field; Master’s degree is a plus.
• Proven experience in program management or operational readiness, preferably in a customer support setting.
• Strong project management skills with a track record of executing complex initiatives on time and within budget.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across diverse teams.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Experience with tools and methodologies used in project management and operational readiness.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and the option for remote work.
• Professional development opportunities and support for continuous learning.
• A collaborative and inclusive company culture.
• Access to resources and tools that enhance your work effectiveness, including insights on free multi bet tips.