Responsibilities

• Provide expert technical support to customers using ClickHouse products across various regions including North America, EMEA, and APJ.
• Diagnose and resolve technical issues related to data analytics, data warehousing, and observability.
• Collaborate with the engineering team to address customer feedback and improve product features.
• Document solutions and workarounds for customer issues, contributing to a knowledge base for future reference.
• Train and mentor junior support staff to enhance team capabilities and service quality.
• Engage in customer calls and meetings to provide updates and gather insights on their experience with our products.
• Contribute to the continuous improvement of support processes and tools.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in a technical support or customer service role, preferably in a SaaS environment.
• Strong understanding of database technologies, analytics, and data warehousing solutions.
• Proficient in troubleshooting complex technical issues and providing effective solutions.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
• Experience with data visualization tools and programming languages is a plus.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Generous paid time off and holiday leave.
• Opportunities for professional development and career advancement.
• Collaborative and innovative work culture with a focus on employee well-being.
• Access to the latest tools and technologies in data analytics.